Refund and Cancellation Policy
BOOKING AND DEPOSIT
All bookings must be made in writing. Your booking will be confirmed almost immediately in most cases. A deposit of INR 30,000 nett per person must be received 7 days after confirmation latest, at which time an invoice will be issued showing deposit received. The balance is due 30 days prior to tour departure. If deposit is not received, the booking will be assumed cancelled. For late booking (less than 35 days prior to departure), full payment is required at the time of booking.
BOOKING CONFIRMATION
Upon receipt of the booking (filled in with all necessary information), we will send you our written confirmation. As per the written confirmation we guarantee all services as mentioned in our programme.
TRAVELLERS WITH SPECIAL NEEDS
Any disability requiring special attention must be reported at the time of booking. We will make reasonable efforts to accommodate to the special needs of the disabled guest, However, we are not responsible for any denial of services by service providers. Hotels, restaurants, motor coaches, minibuses, vans are not equipped with wheelchair ramps. We cannot provide
individual assistance to a tour member for walking, dining, getting on/off, transportation vehicles or other
personal needs. Travellers who need assistance must be accompanied by a qualified and physically able
companion.
REFUNDS FOR UNUSED SERVICES
No refunds will be made for any unused services once travel arrangements have commenced. In case that guest cannot find the arrival transfer / driver at airports, they have to call emergency contact number in the travel documents. Any complaints while travelling should be made immediately to local representative, will try out utmost best to resolve any disputes.
CANCELLATION CHARGES
31 days or before Full deposit
30-25 Days 35% of the Tour Price
22-16 Days 50% of the Tour Price
15-0 Days 100% of the Tour Price
CHANGES TO ITINERARIES
If necessary, for any reasons beyond our control, we reserve the right to amend or cancel any of the arrangements.
TERMS & CONDITIONS
• Standard check-in time at the hotel is normally 2:00 pm and check-out is 11:00 am. An early check-in, or a late check-out is solely based on the discretion of the hotel.
• A maximum of 3 adults are allowed in one room. The third occupant shall be provided a mattress/rollaway bed.
• The itinerary is fixed and cannot be modified. Transportation shall be provided as per the itinerary and will not be at disposal. For any paid activity which is non-operational due to any unforeseen reason, we will process refund & same should reach the guest within 30 days of processing the refund.
• Also, for any activity which is complimentary and not charged to GLOBE JOURNEYS & guest, no refund
will be processed.
• AC will not be functional anywhere in cool or hilly areas.
• If your flights involve a combination of different airlines, you may have to collect your luggage on arrival
at the connecting hub and register it again while checking in for the onward journey to your destination.
• Booking rates are subject to change without prior notice.
• Airline seats and hotel rooms are subject to availability at the time of booking.
• Pricing of the booking is based on the age of the passengers. Please make sure you enter the correct age
of passengers at the time of booking. Passengers furnishing incorrect age details may incur penalty at the time of travelling.
• In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in
a hotel of similar standard.
• In case your package needs to be cancelled due to any natural calamity, weather conditions etc. Globe
Journeys shall strive to give you the maximum possible refund subject to the agreement made with our trade partners/vendors.
• Globe Journeys reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of /entry restrictions at a place
of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
• Certain hotels may ask for a security deposit during check-in, which is refundable at check-out subject to the hotels policy.
• The booking price does not include: Expenses of personal nature, such as laundry, telephone calls, room
service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
• Any other items not mentioned under Inclusions are not included in the cost of the booking.
• The package price doesn’t include special dinner or mandatory charges at time levied by the hotels especially during New Year and Christmas or any special occasions. Globe Journeys shall try to communicate the same while booking the package. However Globe Journeys may not have this information readily available all the time.
• Cost of deviation and cost of extension of the validity on your ticket is not included.
• For queries regarding cancellations and refunds, please refer to our Cancellation Policy. Disputes, if any, shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
• All Indian tourists are required to carry valid photo IDs issued by any govt. institution.
• Some monuments/temples may be closed on a particular day of the week or for some days during any festivals or royal ceremonies.
